Van Sharks Shipping, Returns & Refunds Policy

Shipping Policy

Shipping Provider: All products ship via USPS, including Ground Advantage (7 business days) and Priority Mail (3-5 business days).
Shipping Calculation: Real-time shipping rates automatically calculated during checkout based on product weight and destination zip code via USPS integration.
Processing Time: Orders are processed within 7 business days.
Order Cut-off: Orders placed by 5:00 PM CST are processed the same business day.
Shipping Origin: All orders ship from our facility at 10845 Train Ct., Houston, TX 77041.
Backup Shipping Settings: If real-time shipping calculations are not available, a flat backup rate of $400 for a maximum weight of 550 lbs is applied.

Returns Policy

Eligibility: Returns are accepted within 30 days of purchase.
Condition: Items must be returned unopened and unused in original packaging. Opened, used, or slightly used items are not eligible for return.
Exchanges: Van Sharks does not accept exchanges.
Return Method: Items can be returned either by mail or in-store drop-off.
Return Shipping Costs: Customers are responsible for covering return shipping expenses.
Restocking Fees: Van Sharks does not charge restocking fees.

Refund Policy

Refund Issuance: Refunds are processed back to the original payment method.
Processing Time: Refunds are issued within 7 business days of receiving and inspecting the returned product.

Pickup Option

Customers can opt to pick up their orders directly at our facility located at 10845 Train Ct., Houston, TX 77041.

Contact Information

For assistance regarding your shipping, returns, or refunds, please contact:

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